(if it’s not already installed on the new phone) Choose “Authenticator App” (if it’s not already selected) from the drop-down menu to begin the steps below. Choose “+ Add Method” at the top of the page.Delete the existing entry for “Microsoft Authenticator”.Once you reach the “My Sign-Ins - Security Info” page: If these methods don’t work, please request an MFA reset. You can select the option to receive a code via text since you do not have your Authenticator app set up yet. If you are not able to access, you may need to use the option “Sign in Another Way” on the MFA screen. Note: Please try accessing the My Sign-Ins page from your laptop first. You can do this by going to your Microsoft 365 My Sign-ins: Security Info page If you are using the Microsoft Authenticator app for MFA, you will need to re-configure the app any time you get a new phone or mobile device.
(Note: this form requires that you login with your PennKey to verify your identity.) If you are still unable to access your account, submit an MFA reset request at.
Please review the instructions below first. Locked out of your account due to MFA problems? General instructions on setting up and using two-step in Microsoft 365.
View Instructions for the Microsoft Authenticator appĪll students are required to setup more than one verification method (with the Authenticator app as your default method). And if you travel, you won’t incur roaming fees when you use it. Once the app is installed on your mobile phone, it’s just one click instead of typing in a 6-digit code. The Microsoft Authenticator app is the easiest verification method to use. With MFA, after logging in with your Microsoft 365 email and password - you’ll be prompted to verify your identity-the second step-using a device in your possession, such as a mobile phone.
ITS Online » Email, Calendar & MS Office » Office 365 Lawkey Two Step Verification Microsoft 365 (LawKey) Multi-Factor Authentication (MFA)Īll faculty, staff, and students are required to setup MFA for their LawKey/Microsoft 365 Account.īy setting up Multi-Factor authentication, you add an extra layer of security to your Microsoft 365 (aka LawKey) account.
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